Kitsoft
Generative AI that turns Belgian company formation into a guided, 20-minute conversation — inside Kitsoft's BelDoc platform.
The Challenge
Kitsoft is the GovTech company behind Ukraine's Diia platform, with 200+ public services and 22M+ users to its name. BelDoc is their fully digital service for incorporating a company in Belgium (an SRL/BV). The registration flow was already excellent at handling the paperwork — legal documents, notary coordination, VAT registration, a document wallet — but it lacked judgement: the expert reasoning a founder would otherwise pay an accountant or lawyer for. The hard parts of company formation were never the forms. They were the decisions hidden inside them: is my financial plan good enough to satisfy a notary? Which economic-activity codes are right for my business? What does this step actually mean for me? Kitsoft brought in Ingram to embed that expertise directly into the product with generative AI.
Our Approach
An AI advisor for company registration
We built a conversational advisor that walks founders through incorporation in plain language — what an SRL/BV is, what each notarial step requires, what their contributions imply. It is grounded in Belgian company-law context rather than generic answers, so founders can ask questions the way they would ask a human advisor and get accurate, context-aware guidance without leaving the form.
AI analysis of the mandatory financial plan
Belgian law requires every SRL/BV to file a financial plan at incorporation, and founders can be held personally liable if it proves inadequate and the company fails within three years. We built an AI layer that reviews the plan as it is drafted: checking internal consistency, flagging unrealistic assumptions for the stated activity, and surfacing the elements notaries expect to see — raising the quality of the plan and reducing exposure founders rarely understand they are taking on.
AI suggestion of NACE-BEL codes
Every Belgian company must declare its activities using NACE-BEL codes when registering with the Crossroads Bank for Enterprises — hundreds of granular categories that founders routinely guess at. We replaced the guessing with generation: a founder describes their business in a sentence or two, and the model proposes the most appropriate codes, ranked, each with a short rationale, for the founder to confirm or adjust.
Grounded, responsible, human-in-the-loop
GovTech raises the bar. We grounded the models in curated, jurisdiction-specific context so guidance reflects Belgian requirements rather than a plausible average of the internet, kept the notary as the final human authority, and handled identity and financial data with the care a public-facing service demands — in line with the responsible-AI principles behind all of our work.
What We Deployed
- •A conversational AI advisor embedded in the BelDoc registration flow
- •An AI review layer for the legally mandatory financial plan
- •AI-generated NACE-BEL code suggestions from a plain-language business description
- •Models grounded in Belgian company-law context, with the notary as final authority
Outcomes
- •Founders get expert-grade guidance, in their own words, at the moment they need it
- •Cleaner, more accurate filings reach the public registry
- •A process that once needed an accountant, a lawyer, and several weeks is condensed into a guided flow
- •A template for generative AI in GovTech: meet citizens where they are, ground the AI in the law, keep human authority in place
Further Reading
“Ingram brought generative AI to BelDoc in a way that respects how serious company formation is. Their team understood both the technology and the legal context, and built features our users can actually trust.”
Let's build it together.
From a first idea to a production system, we'll scope what it takes, reliably, securely, and at scale.